POLICIES & FAQs
CHECK-IN / CHECK OUT
LATE CHECK OUT
RATES & BOOKING POLICIES
CANCELLATION & MODIFICATION POLICY
Frequently Asked Questions about Abigail’s Hotel
Please refer to our About page
No. Unfortunately Abigail’s is a heritage property with space constraints that do not currently permit us to have an elevator. Accordingly, guests with mobility restrictions are encouraged to stay in our Ruby Queen Room, located on the lobby level of the main house. All of our other guest rooms are located up at least one flight of stairs.
Absolutely! We provide complimentary luggage storage from the time you check-out.
We almost always have housemen to assist you with your baggage upon check-in and check-out between the hours of 9:30am to 5:00pm. However, this is seasonally available and outside of that timeframe our service becomes more limited due to the size constraints of our operation and we cannot guarantee assistance. We apologize for any inconvenience this may cause.
Abigail’s Main House has 4 storeys (3 floors) and Abigail’s Coach House has 3 storeys (2 floors). Abigail’s uses a British or European floor numbering convention whereby the first floor is located one storey above ground level, so our third floor is located four storeys up from our lobby. This does seem to differ from American flooring convention (i.e. ground level is called the first floor). The floors that each of our rooms are located on is described in detail under the “More Info” buttons our “Rooms” page.
Square footage for our guest rooms are approximate (believe it or not, almost all of our rooms are slightly different), as follows:
Amethyst Rooms: 200 sq. ft.
Ruby Rooms: 300 sq. ft.
Opal Rooms: 300 sq. ft.
Rose Rooms: 300 sq. ft.
Emerald Rooms: 300 sq. ft.
Sapphire Rooms: 380 sq. ft.
No, Abigail’s is an urban property with little to no views. We are located in a part of the city where the residential portion meets the urban portion. As a result, we are nicely located in a quieter neighbourhood that is still in close proximity to the Inner Harbour and central parts of downtown Victoria. Our rooms have views of the surrounding neighbourhood buildings, our parking lot and a couple that face our quaint gardens. All of our room windows are covered in gorgeous custom made Austrian Shades that allow for plenty of light to shine through. We do not guarantee room locations or specific views.
Our Ruby Double Room has two double beds in it and our Ruby Queen Room has a Queen bed and a Queen sized sofa-bed in it. The remainder of our rooms are either King or Queen sized beds. Our Opal room category and our Sapphire Room category are sufficient in size to accommodate a rollaway cot.
Our guestrooms were designed for luxury and comfort with a focus on fulfilling your recreational needs. Most rooms have a small desk for your personal use, but for formal/true workspace we would recommend making alternative arrangements. Our staff can arrange external meeting space at several nearby facilities.
It’s a question we receive daily from guests, after a blissful night’s sleep in one of our luxurious beds. We order our sheets from Comphy Co, eco-friendly micro-fiber bedding with the look and feel of 600 count cotton, but dry quickly, do not require ironing and are guaranteed against staining for 300 washes. A little slice of heaven!
Available for purchase in our Gift Shop
Or order directly from their website, they come in all sizes and a variety of colours.
Well the short answer to that is both, however we categorize ourselves as a “boutique bed and breakfast hotel”.
The definition of a Hotel is “an establishment providing accommodations, meals, and other services for travelers and tourists” – check
The definition of a Bed and Breakfast is “a guest house or small hotel offering sleeping accommodations and a morning meal” – check
The definition of a Boutique Hotel is “a small stylish hotel, typically one situated in a fashionable urban location” – check
Yet we’re our own unique version of each. We’re not the typical Hotel with multiple restaurants, bars, fitness facilities, cookie cutter rooms and impersonal service. We’re not your typical Bed and Breakfast located in a private home with only a few rooms, one communal breakfast table and one set breakfast seating. We’re not the new, trendy Boutique Hotel with the latest “in-trend” furnishings, nouvelle cuisine restaurant, obscure in-room amenities such as oxygen in a can or the next generation of filtered water.
What you will receive when you stay at Abigail’s is old-world charm and sophisticated elegance in a warm and intimate setting. Our amenities are luxurious in design yet modern in function. The décor has been elegantly and professionally designed, with a unique style to every room. Individual wireless routers, flat screen TV’s and iPod docking alarms rival the most modern hotels. And most importantly, our exceptional service and absolute commitment to guest satisfaction make us a world-class hotel experience. We do not just sell hotel rooms we sell “dedicated personal service”….. and the food isn’t bad either!
No, Abigail’s food service extends only to breakfast (three-course breakfast served daily with seasonal start times ranging from 7:30am to 10am) and light evening appetizers. There are many award winning and fantastic restaurants within short walking distance of the hotel which we would be happy to recommend.
Sadly, no. We appreciate this limits our ability to market ourselves to various niche markets throughout North America but we simply can’t claim that we’ve seen any ghosts or had anything unusual happen on our property that warrants the notion. (On second thought, the answer to this question seems to depend on which staff member you ask!)
No. We’ve never aspired to cook while on vacation, nor would we expect our guests to.