POLICIES AND FAQS

Policies & Faqs

Abigail's Hotel

Abigail's Policies

Check-In / Check-Out

Our standard check-in time is 3pm and

Check out is at 11:00am.

Late Check-Out

Our ability to accommodate requests for early check-in or late check-out is based on hotel occupancy and our staffing levels during that particular day. We try to be as accommodating as possible; however, there are some days when flexibility to our normal times simply cannot be achieved. Please notify the front desk of your request as soon as possible during your stay.

Rates & Booking Policies

Rates are based on double occupancy, a $30 charge applies for each additional guest thereafter.

A one night’s room and tax deposit is taken at the time of booking.

We do not accept reservations from individuals under the age of 21.

All room rates are quoted in Canadian funds and are subject to municipal, provincial and federal taxes.

Quoted tax rates are subject to change and if any US rates are quoted, they are approximate due to fluctuations in the exchange rate.

A credit card (Visa, Mastercard or American Express) is required to confirm all bookings.

Children

All bookings require guests to be a minimum age of 16 in order to stay with us. Accordingly, teenagers ages 16 and older are considered adults for purposes of occupancy when staying in a room with their parents.

Pets

No pets of any kind are permitted to stay at Abigail’s.

By Canadian law, licensed Service & Guide Dogs are permitted at the property, however, the service dog must comply with the Guide Dog & Service Act of British Columbia

Therapy and emotional support dogs are not permitted.

Cancellation & Modification Policy

Abigail’s has a 7-day cancellation policy. A one-night’s room and tax deposit is taken at the time of reservation, which is non-refundable within 7 days of arrival. Cancellations made outside of this period will have the deposit refunded, less a $30 + tax cancellation fee.

Our cancellation policy exists to protect our customers as well as the hotel. Unlike industry practice, Abigail’s does not believe in ‘overselling’ its rooms whereby certain other properties factor in a cancellation contingency and continue to sell more rooms than they actually have. Sometimes this practice works for them, other times guests arrive from distant locations only to find they must be escorted to another property – which, as you can imagine, is disastrous. To hedge our exposure from not overselling rooms, we must give ourselves a cancellation notification period that allows for a reasonable ‘booking window’ to re-sell a cancelled room.

Non-Smoking

Abigail’s is 100% non-smoking, both inside and outside of our property. This is the result of a city wide by-law that prohibits smoking within seven meters of all doorways, windows or air intakes. Anyone found smoking in their rooms or in our common spaces will be subject to a $200 penalty charge and may be liable for additional fee’s in the event their rooms go out of service for treatment and cannot be resold.

Frequently Asked Questions about Abigail’s Hotel

WHAT IS THE HISTORY OF THE HOTEL?

Please refer to our About page

VIEW HISTORY →
DOES ABIGAIL’S HAVE AN ELEVATOR?

Abigail’s main heritage building and Coach House building do not have an elevator and all of the guest rooms in these two buildings are located up at least one flight of stairs. The new Bessborough building does have an elevator.
CAN I STORE MY LUGGAGE FOR THE DAY ONCE I’VE CHECKED OUT OF THE HOTEL?

Absolutely! We provide complimentary luggage storage from the time you check-out.
DOES ABIGAIL’S OFFER BAGGAGE ASSISTANCE?

We almost always have housemen to assist you with your baggage upon check-in and check-out between the hours of 8:00am to 4:30pm. However, this is seasonally available and outside of that timeframe our service becomes more limited due to the size constraints of our operation and we cannot guarantee assistance. We apologize for any inconvenience this may cause.
HOW MANY “STOREYS” OR “FLOORS” IS IT TO OUR ROOM?

Abigail’s Main House has 4 storeys (3 floors), Abigail’s Coach House has 3 storeys (2 floors) and the Bessborough building has 4 storeys (3 floors). Abigail’s uses a British or European floor numbering convention whereby the first floor is located one storey above ground level, so our third floor is located four storeys up from our lobby. This does seem to differ from American flooring convention (i.e. ground level is called the first floor). The floors that each of our rooms are located on is described in detail in the Accommodations page.

VIEW ROOMS →
WHAT ARE THE SIZES OF YOUR GUEST ROOMS?

Square footage for our guest rooms are approximate (believe it or not, almost all of our rooms are slightly different), as follows:

Amethyst Rooms: 200 sq. ft.
Ruby Rooms: 300 sq. ft.
Opal Rooms: 300 sq. ft.
Rose Rooms: 300 sq. ft.
Emerald Rooms: 300 sq. ft.
Bessborough Rooms: 350-400 sq ft
Sapphire Rooms: 380 sq. ft.
DO YOUR ROOMS HAVE ANY VIEWS?

No, Abigail’s is an urban property with little to no views. We are located in a part of the city where the residential portion meets the urban portion. As a result, we are nicely located in a quieter neighbourhood that is still in close proximity to the Inner Harbour and central parts of downtown Victoria. Our rooms have views of the surrounding neighbourhood buildings, our parking lot and a couple that face our quaint gardens. All of our room windows are covered in gorgeous custom made Austrian Shades that allow for plenty of light to shine through. We do not guarantee room locations or specific views.
DO YOU HAVE GUEST ROOMS WITH DOUBLE BEDS?

Our Ruby Double Room has two double beds and one room in the Bessborough building has 2 Queen beds. The remainder of our rooms are either King or Queen sized beds.
DO YOUR GUESTROOMS HAVE A TABLE AND DESK SUITABLE FOR MEETINGS WITH CLIENTS?

Our guestrooms were designed for luxury and comfort with a focus on fulfilling your recreational needs. Most rooms have a small desk for your personal use, but for formal/true workspace we would recommend making alternative arrangements.

VIEW ROOMS →
WHERE DO YOU GET YOUR SHEETS?

It’s a question we receive daily from guests, after a blissful night’s sleep in one of our luxurious beds. We order our sheets from Comphy Co, eco-friendly micro-fiber bedding with the look and feel of 600 count cotton, but dry quickly, do not require ironing and are guaranteed against staining for 300 washes. A little slice of heaven!

Available for purchase in our Gift Shop

Or order directly from their website, they come in all sizes and a variety of colours.

VISIT COMPHY →
IS ABIGAIL’S A HOTEL OR A BED AND BREAKFAST?

Well the short answer to that is both, however we categorize ourselves as a “boutique bed and breakfast hotel”.

The definition of a Hotel is “an establishment providing accommodations, meals, and other services for travelers and tourists” – check

The definition of a Bed and Breakfast is “a guest house or small hotel offering sleeping accommodations and a morning meal” – check

The definition of a Boutique Hotel is “a small stylish hotel, typically one situated in a fashionable urban location” – check

Yet we’re our own unique version of each. We’re not the typical Hotel with multiple restaurants, bars, fitness facilities, cookie cutter rooms and impersonal service. We’re not your typical Bed and Breakfast located in a private home with only a few rooms, one communal breakfast table and one set breakfast seating. We’re not the new, trendy Boutique Hotel with the latest “in-trend” furnishings, nouvelle cuisine restaurant, obscure in-room amenities such as oxygen in a can or the next generation of filtered water.

What you will receive when you stay at Abigail’s is old-world charm and sophisticated elegance in a warm and intimate setting. Our amenities are luxurious in design yet modern in function. The décor has been elegantly and professionally designed, with a unique style to every room. And most importantly, our exceptional service and absolute commitment to guest satisfaction make us a world-class hotel experience. We do not just sell hotel rooms we sell “dedicated personal service”….. and the food isn’t bad either!
DOES ABIGAIL’S HAVE A RESTAURANT?

No, Abigail’s food service extends only to breakfast (three-course breakfast served daily with seatings every half-an-hour from 7:00am to 10am). There are many award winning and fantastic restaurants within short walking distance of the hotel which we would be happy to recommend.

VIEW DINING →
IS ABIGAIL’S HAUNTED?

Sadly, no. We appreciate this limits our ability to market ourselves to various niche markets throughout North America but we simply can’t claim that we’ve seen any ghosts or had anything unusual happen on our property that warrants the notion. (On second thought, the answer to this question seems to depend on which staff member you ask!)
DO WE HAVE COOKING FACILITIES IN OUR GUEST ROOMS?

No. We’ve never aspired to cook while on vacation, nor would we expect our guests to.