Policies

Abigail's Hotel Policies 

Checking In /Checking Out

  • Check-in time: 3pm
  • Check-out time: 11am

Our ability to accommodate requests for early check-in or late check-out is based on hotel occupancy and our staffing levels during that particular day.  We try to be as accommodating as possible; however, there are some days that this simply cannot be acheived.  Please notify the front desk of your request as soon as possible during your stay.


Abigail's Hotel Rates and Booking Policies

  • Rates are based on double occupancy, a $30 charge applies for each additional guest thereafter
  • Children over the age of 12 are considered adults for purposes of our rates/charges
  • All room rates are quoted in Canadian funds and subject to local taxes. Quoted tax rates are subject to change and if any US rates are quoted, they are approximate due to fluctuations in the exchange rate
  • A credit card (Visa, Mastercard or American Express) is required to confirm all bookings
  • Upon booking the first night's stay (plus tax) is charged to confirm the reservation

Cancellation Policy

  • Abigail's has a 14-day cancellation policy
  • Abigail's guests will be given a refund for any cancellations made 14 days prior to arrival, however a $30+tax service charge will apply
  • For cancellations received within 14 days of arrival, full charges will be applied for the total amount of the booking

Our cancellation policy exists to protect our customers as well as the hotel.  Unlike industry practice, Abigail's does not believe in 'overselling' its rooms whereby certain other properties factor in a cancellation contingency and continue to sell more rooms than they actually have.  Sometimes this practice works for them, other times guests arrive from distant locations only to find they must be escorted to another property - which, as you can imagine, is disastrous.  To hedge our exposure from not overselling rooms, we must give ourselves a cancellation notification period that allows for a reasonable 'booking window' to re-sell a cancelled room.

Other Policies

  • Abigail's is dog friendly in our Coach House room category.  There is a one-time $30 fee, irrespective of the number of nights of stay to cover additional setup and cleaning costs.
  • Abigail's is a 100% non-smoking property.  We have outdoor space where smoking is permitted.  Anyone found smoking in their rooms will be subject to a $200 penalty charge and may be liable for additional fee's in the event the room cannot be resold.



OFFERS AND PACKAGES



VICTORIA EVENTS

Sports Event Victoria Curling Classic
Mar 29-Apr 1

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Sports Event Victoria Harbour Floating Boat Show
April 19-22

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Exhibit Wildlife Photographer of the Year
Dec 16 - Apr 9, 2012

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